• Personal Care
  • Community Access
  • Home Help
  • Meal Preparation
  • Private Care
  • Nursing Services
  • Home And Community Care (HACC)

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    What is Home And Community Care (HACC)?

    Most people want to live in their own home, but the frail, older people and others with a disability can find this difficult without support. Help can be provided by carers (family and friends) and by a home-based care agency. Agencies can provide basic support services so that the frail and older people with a disability can continue to live in their community.

    At Phoenix Healthcare, we offer a range of services to New Zealand families and care centres. It includes the following support services but not limited to:

    • Help for people to get out and about for activities, shopping or appointments
    • Giving clients a hand by taking them shopping, G.P appointments, or just providing company for a chat
    • Domestic assistance (Home Help/ Home care) – Household jobs like cleaning, laundry and ironing
    • Personal care – includes help with bathing or showering, dressing, hair care and toileting.
    • Community nursing - Provided in the home by a qualified nurse (e.g wound dressing and continence advice).
    • Some HACC services can be provided either at a Community Centre or in the home.

    Personal Care

    Home support services in personal care can include but are not limited to assistance with showering, bathing, dressing and undressing, personal grooming and toileting

    A comprehensive care plan is developed by health professionals for each individual client with the vision of client centred-cares.

    Meal Preparation

    Services can include but are not limited to cutting vegetables and meat, making salad or sandwiches, breakfast, cooking a well-balanced meal. It is one of the most demanding home support services preferred by older people.


    Community Access

    Services can include but are not limited to assistance with g.p visits, accessing community pools, physio or other appointments, Gym assistance and shopping etc. This service is tailored to the needs of each individual client and discussed during our comprehensive care plan.


    If you are worried about a family member being by themselves at home and are concerned about their safety, our supportive team members can assist with arranging companion services, this can be assistance with sitting with your loved ones and assisting them with a task, or simply having a cup of coffee with them or taking them out for a walk. Our health team can develop care plans that would suit client requirements


    Domestic Assistance / Home Help

    Domestic care is one of the home support services common among elderly. If you require assistance with household tasks, our carer support with tasks such as vacuuming, mopping, cleaning bathroom and toilet, changing bed linen, laundry assistance and other household tasks as required.

    Our friendly health team will discuss this with you during your care plan and will help you determine what supports best suits your needs.

    Child Care

    If you are recovering from an injury or just would like to have some assistance with your little angels, we can definitely support you. We can support you to cover normal parenting activities which includes but are not limited to, assistance with tasks relating to developmental age, ensuring your child is safe at home and during school pick and drop off.


    Nursing Services

    Phoenix Healthcare has registered nurses that deliver community and clinic-based palliative care care for older people to improve the quality of life. Our nurses can come to the comfort of your home to provide nursing support such as wound care, catheter care, dressing changes and general nursing. You can also visit our clinic in Christchurch where you can receive the above services and can also receive a health check and additional health and wellness assessments.

    Respite Care

    This service gives carers a break from their caring role. A respite worker looks after the person needing care so the carer can enjoy other activities and interests. These services can be provided at a day care centre or in the comfort of your home

    Comprehensive Assessment

    To assess one’s health needs, a staff member from our organisation meets and discusses day to day requirements. This information provided is developed as a comprehensive care plan, this is then used by our organisation to provide a tailored plan that will assist in matching a support worker who is best suited for the required tasks. For the best care services in New Zealand, connect with us today!