Spinal Care

How we support your independence and recovery

Our dedicated nursing and support worker team specialise in providing personalised care for people living with spinal cord injuries. We understand that a spinal cord injury can be a life-changing event and we are here to support you and your whānau to ensure that you can continue to uphold your indepenedence in your own home.

We see you for who you are. Our team is ready to embrace your identity, preferences, culture, ethnicity, gender and understand what is most important to you when receiving support at home.

Our services are designed to empower, build confifidence and ensure the highest level of support whether you are transitioning home for the fifirst time, or just require more support. We work together with your specialist teams and any community groups that are important to you, to ensure seamless holistic care at home.

Have a family/whānau member interested in providing your one- to-one care?

No problem. Our senior Registered Nursing team for complex care and our Clinical Nurse Trainer provide the necessary training, competence sign off and support for family members to become your carer if you prefer.

Specialised spinal care

Living with a spinal cord injury or traumatic brain injury can affect every part of life. That’s why our team comprised of registered nurses and enrolled nurses is committed to providing tailored care for individuals in Canterbury who require assistance with this area of health. Working in cooperation with your key health professionals such as doctors and your hospital's spinal care unit, we offer compassionate, professional support to meet your physical, emotional, and lifestyle needs.

• 24/7 Home care. Around-the-clock support, 365 Around-the-clock support, 365 days a year.
• Dedicated nursing oversight. 24-hour nursing support for your peace of mind.
• Holistic multidisciplinary care. Collaboration with specialists to meet every care need.
• Experienced coordinators. Skilled professionals providing responsive and meaningful service.
• Spinal injury care expertise. From ventilator support, complex cares to rehabilitation, our nurses and support workers are trained to provide the highest level of care.
• Cultural support. Advisors available to meet cultural needs on request.
• Household assistance. Help with tasks as outlined in your care plan.
• Family training. Equip and support your loved ones to provide safe, confident care.
• Seamless collaboration. Liaison with ACC, Ministry of Health, GPs, and rehabilitation providers to ensure your care is comprehensive and well-coordinated.
• Responsive service. Always striving to be the best, for you.

We hold a direct ACC Maximising Independence contract for home and community and a direct ACC contract for Nursing services as well as providing a full suite of Ministry of Health (Whaikaha) services.

Who can benefit from spinal care nursing and support services

• Anyone affected by spinal cord injuries caused by traumatic events, including those resulting from:
  • Motor vehicle accidents
  • Falls
  • Violent attacks (e.g., gunshot wounds)
  • Sports-related spinal injuries

• Individuals with spinal cord impairments caused by serious medical conditions such as:
  • Transverse myelitis
  • Multiple sclerosis
  • Cervical myelopathy
  • Infections or turmors
  • Disturbances to the blood supply
  • Motor neurone disease

Victor H: Phoenix has certainly changed my life. After sustaining a spinal injury from an autoimmune disorder I found myself having to rely on others for many day to day activities. Phoenix staff treat me with dignity and their communication is great. Thank you for truly caring.

Personalised care planning

Your care begins with understanding you. We take the time to evaluate your health, mobility, and personal goals—whether those involve recovery, maintaining function, or improving day-to-day comfort. We work closely with you, your whānau (family), and our wider team to develop a plan as unique as you are.

Comprehensive support for immediate and long-term needs

For clients with ongoing needs relating to a spinal injury, we focus on maintaining stability, preventing complications, and optimising your spinal health over time. Our team provides care and support for issues such as:

• Pressure sore prevention and skin care
• Management of bowel and bladder function
• Support with circulation, blood pressure, and respiratory health
• Assistance with balance and mobility aids

Education and training

We believe knowledge is power. Our community nurses will teach you or your support network basic skills to confidently manage living with a spinal cord impairment or injury regardless of your independence level. We're here to help, from understanding your condition to learning new ways to adapt and thrive.

Spinal care nursing by Phoenix Healthcare is available for anyone seeking better health outcomes, greater independence, and an improved quality of life. Allow us to help you or your loved one achieve the support and care you rightfully deserve.