Privacy Policy
Please find the HealthOne Privacy Statement and your Code of Rights when receiving a Health or Disability Service.
At Phoenix Healthcare, safeguarding your privacy is important. We recognise the value of your personal information, the trust you place in us, and the importance of treating your data with the utmost care and respect. This Privacy Policy outlines how we manage, protect, and use the information you share with us, and explains your rights in relation to your data.
1. Our Approach to Personal Information
Defining Personal Information
Personal information refers to any details that can identify you as an individual.
Why We Collect Personal Information
We collect and use your personal information to:
- Deliver high-quality services to clients.
- Comply with legal and regulatory requirements.
- Foster communication with our clients, contractors, employees, and partners.
2. How We Collect Your Information
We gather personal information directly from you or through approved channels when you:
- Provide your personal details to receive a service.
- Participate in consultations or meetings with our staff.
- Complete online forms on our platforms.
- Contact us via email, phone, or other methods.
- Are referred to us by a professional or employer.
- Apply for a job or work with us.
- Provide feedback via surveys.
In some cases, with your consent or as permitted by law, we may collect information from external sources such as family members, employers, or other professionals.
What We Collect
Depending on our interaction with you, we may collect:
- Basic Contact Details: Name, address, phone number, email, and emergency contacts.
- Identifiers: ACC case numbers, NHI numbers, or similar.
- Employment Information: Work history, references, and performance data.
- Sensitive Data: Health and medical records for service delivery.
- Demographic Data: Ethnicity and gender for anonymised reporting or service matching.
3. Using Your Information
We use your personal data to:
- Provide personalised, effective services.
- Address your enquiries and feedback.
- Improve our services through surveys and analysis.
- Communicate resources and updates you may find beneficial.
- Process applications for jobs or employment matters.
Cookies and Technology
Our website uses cookies to track anonymous user behaviour. This helps us refine your online experience and enhance website performance. You can control or disable cookies via your browser settings, but this may impact certain website functionalities.
4. Sharing Information
We respect your privacy and only share your data when necessary and appropriate. Examples include:
- Collaborating with healthcare providers like your GP.
- Sharing data with our subsidiaries or professional advisors.
- Engaging auditors for quality improvement.
- Complying with government agencies (e.g., ACC, MSD, Te Whatu Ora).
We Never Sell Your Data
Your personal information will never be sold to third parties.
5. Data Security and Storage
We use state-of-the-art systems to securely store your data. These providers adhere to international security standards. In terms of your health information, our practices align with HealthOne to ensure the confidentiality and integrity of your data.
We maintain your data only as long as necessary and protect it against unauthorised access, loss, or misuse.
6. Your Privacy Rights
You have rights under the Privacy Act 2020 to:
- Access the personal data we hold about you.
- Request corrections to inaccurate or incomplete information.
To exercise these rights, contact us:
- Email: coordinator@phoenixhealthcare.co.nz
- Phone: (03) 260 1260 option 4
If we cannot resolve your concerns, you may lodge a complaint with the Privacy Commission at https://www.privacy.org.nz/your-rights/making-a-complaint/.
7. Policy Updates
This Privacy Policy may evolve to reflect changes in our practices or the law. The most recent version will always be available on our website. We encourage you to review it regularly to stay informed.
Last Updated: 09 January 2025